Online Terms & Conditions

These terms and conditions govern your use of the Have To Have It online store. By placing an online order, you agree to and are bound by these terms. Have To Have It is located and operates from Wanaka, New Zealand. All prices shown are in NZD. All transactions will be billed in NZD.

In the unlikelihood that an item(s) is sent incorrectly, we do offer an exchange or refund. For faulty item(s), the fault will be assessed by the Have To Have It Team and/or the supplier, then either repaired, replaced or refunded once deemed faulty. Please advise us of any incorrect or faulty item(s) by emailing our online team at info@kitz.net.nz at the first possible opportunity and within 48 hours of delivery. We may ask you to send us a photo of the fault if visible, or return the item to us for assessment. 

If the item(s) is faulty or incorrect, we will refund you the costs of returning the item(s) to Have To Have It and cover all shipping costs for the replacement or repaired item(s). If we ask you to return an item(s), please repackage your item(s) as securely as possible. You are responsible for the item(s) until it reaches us. Have To Have It does not accept responsibility for packages we do not ship ourselves. We will contact you once we have received the item(s).

If we have received an item and the online team grants a refund, this will be processed in the original form of payment within 5 working days. You will be notified of this transaction via email to the email address provided with the original order. Please note that your bank may require additional days to process this transaction.

Please note that prices of items online may vary from in store.

Sale or marked down items are not refundable.

Our online team operates from 9am to 3pm Monday through Friday. We will process your order as soon as possible.

Kitz is a small store and as such, our in-store and online customers are shopping from the same stock. If an item in our physical store is purchased and sold at the same time an online order for the item is placed, then the online item may be unfortunately unavailable. In this rare case, we will contact you as soon as possible to discuss placing a special order for the item(s) from our supplier(s) or offering you an alternative item(s).

Please note, during busy sales periods such as Christmas & the New Year, if we cannot supply an item in your order we will automatically refund you for the amount pertaining to the item and notify you via email. We will then dispatch the rest of your order. This is a last resort and we aim to keep this to an absolutely minimum during this time. 

All information pertaining to our customers, whether in the form of an online order or subscription to our newsletter, is kept private. None of this information is shared with any third parties.